Frequently Asked Questions
Shipping
At the moment we only ship to the UK. If you would like items shipped outside of the UK please email me and I’ll look into it. Shipping is free for all UK orders over £55.00. For orders below this amount, a shipping fee will be calculated and applied at checkout, ranging from £2-£5.
Delivery times:
We aim to process and dispatch all orders within 2-5 working days, with delivery via Royal Mail First Class.
How to care for your product?
We recommend using a soft, non-abrasive cloth for cleaning the glazing of the frames. Avoid paper towels, rough fabrics, or abrasive cleaners, as they can scratch or damage the glazing.
What payment methods do you accept?
Payments on our website are securely processed through PayPal. However, you do not need a PayPal account to complete your purchase. You can easily pay using any major credit or debit card, as PayPal just acts as our payment gateway. For the most current information on the payment methods accepted by PayPal, please visit their official website.
Do you accept commission?
Yep! But i'm quite busy. Try me though at lynne@lynnemoulding.com
Is you art an original or a print
My artworks are primarily created digitally on the computer, so the products you receive will be high-quality prints rather than original hand-crafted pieces.
Do you accept returns?
If for any reason you need to return or exchange your item, please contact me within 14 days of delivery and dispatch returns back to me within 30 days of delivery. Buyers are responsible for return postage costs if they want to return their order. A full refund (excluding postage) will be issued as soon as the item is returned in its original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value. I don’t accept cancellations if the products are already shipped, so please contact me promptly if you need to cancel an order.